FAQs

We've listed below some of the most common questions you may have about our products. Can't find an answer to your questions below? No problem, contact us directly and we'll be happy to help!

You don’t seem to ship to my country. Do you have any plans to ship worldwide?

We try to ship to as many countries as possible but unfortunately, high shipping prices often do not make this option a viable one for you and for us. Right now, we ship to Europe, USA, Canada, and Australia. If your country isn't listed and you’d like us to look into it please email us and we’ll see what we can do.

Please note that duties and/or charges may be applied by local customs officials; these are outside of our control and are payable by the customer.

How long will my order take to arrive?

We will dispatch your order as quickly as possible and provide you with a tracking number when available. Delivery times will vary depending on your location and the time of year, but are usually as follows:

UK (1–2 working days)
Europe: (3–5 working days)
USA & Canada: (5–7 working days)
Rest of World: (7–10 working days)

Please note that pre-ordered items will ship according to the date noted on the product page at the time of your purchase.

Something I bought broke, what should I do?

While all of the products we offer are durable and made to last, manufacturing errors sometimes occur. If you purchased a product that broke, we’re very sorry that this happened to you, but please, rest assured, we will do our utmost to rectify this.

Please check our Returns Policy and email us immediately detailing the issue and adding a photo. We will get back to you as quickly as possible.

I received the wrong item, whom should I contact?

We’re very sorry that you have not received the product you’ve ordered and we appreciate the inconvenience caused. We will correct this error as quickly as possible.

Please email us immediately detailing the issue and adding a photo. We will get back to you as quickly as possible.

I've lost a puzzle piece, can I get a replacement?

Absolutely! We understand how frustrating it can be to be missing a puzzle piece. We will do our best to rectify this and send you a replacement piece. Please email us with the following information and we'll get back to you as soon as possible:

  • The name of the puzzle.
  • A photo of the completed puzzle and a couple of close up photos so we can see where the missing piece is located.
  • The barcode on the box.
  • Your name and mailing address.

If we can locate the missing piece, we will send a new one to you via standard mail at no charge (there is no tracking number for this service).

Please note that there may be a slight shift in the image on the replacement piece due to the puzzle manufacturing process but it should be barely noticeable.

Do you have a loyalty program?

We don't have a loyalty program at this time but this may change in the near future. Sign up to our newsletter to keep updated.

Do you offer gift cards?

We do offer gift cards. You can purchase them here.

I'm an artist, can I collaborate with you?

Yes! We always love to discover new artists to work with. Please email us with your proposal and we'll get back to you as soon as possible. We're a QBIPOC-owned business and we would particularly love to hear from woman-identifying/NB BIPOC artists.

Can I contribute to your blog?

Yes, please! We would love for you to contribute to our blog. Please email us with your proposal.

I want to stock/distribute your products, what should I do?

We're always happy to hear from new stockists and distributors. If you’d like to find out more about our products and how they can work for you, please check our Wholesale page.

 

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